We're growing and looking for a Senior Building Automation Engineer who enjoys solving complex technical challenges, designing innovative control solutions, and collaborating with talented engineers, programmers, technicians, and project managers. If you're passionate about HVAC controls, building automation, and seeing your designs come to life in the field, we'd love to talk with you. 

Why Join Basepoint? 

• Work on challenging commercial and industrial building automation projects 
• Influence the design and performance of cutting-edge HVAC and building systems 
• Collaborate with a highly skilled team that values innovation, technical excellence, and continuous improvement 
• Join a growing company where your ideas and expertise make a direct impact 
• Opportunity for professional growth, leadership, and increased technical responsibility 
• Supportive culture that values teamwork, learning, and celebrating success 

What You'll Do 

Design and Engineering (60%) 

You'll be responsible for designing high-performance building automation solutions that integrate HVAC, lighting, and other building systems into seamless, reliable control platforms. 

• Developing control system designs from construction documents, specifications, and project requirements 
• Designing and integrating DDC controllers, sensors, actuators, relays, and control devices 
• Evaluating system requirements and resolving design challenges between equipment capabilities and project specifications 
• Collaborating with Project Managers and Sales teams to deliver practical, cost-effective solutions 
• Contributing to engineering standards and continuous improvement initiatives 

Documentation and Project Support (30%) 

• Prepare HVAC controls submittals and engineering documentation 
• Create points lists, network risers, control panel layouts, wiring diagrams, and controller details 
• Coordinate project deliverables and respond to technical requests 
• Support project turnover and handoff activities 
• Maintain accurate project records that support commissioning and long-term serviceability 

Field Collaboration and Industry Engagement (10%) 

• Visit project sites to validate designs and support troubleshooting efforts 
• Partner with technicians and programmers to improve design quality and constructability 
• Stay current with emerging BAS technologies, HVAC systems, and industry best practices 
• Participate in problem-solving efforts that drive successful project outcomes 

What We're Looking For 

• Bachelor’s degree in electrical engineering, mechanical engineering, controls engineering, or equivalent experience 
• Experience designing and implementing building automation solutions and HVAC control systems preferred
• Experience with BACnet, Modbus, and other building automation communication protocols 
• Ability to read and interpret mechanical and electrical drawings and specifications 
• Proficiency with CAD, Visio, or similar design software 
• Excellent communication and collaboration skills 
• Valid driver's license and ability to travel to project sites as needed 

Preferred Experience 

• Building Automation Systems (BAS) 
• HVAC Controls Engineering 
• Niagara, Tridium, Distech, Alerton, Schneider Electric, Johnson Controls, Siemens, Honeywell, or similar platforms 
• Mechanical system integration 
• Commissioning and field support 

If you're looking for a role where you can apply your technical expertise, work on meaningful projects, and help shape the future of intelligent buildings, we'd love to connect. 

Why Basepoint Building Automations: Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and  

We are Problem-solvers. Innovators. Builders. Collaborators. Technicians. Engineers. Thinkers. Learners. Leaders. We’re passionate about turning complex systems into simple, sustainable solutions that make a real impact.

We believe in teamwork, continuous learning, challenging projects, and celebrating success together. Sound like you? We’re looking for an Integrated Controls Estimator in the Cedar Rapids or Des Moines, Iowa area. 

As we continue to expand, we are seeking an experienced Integrated Controls Estimator to support our growing portfolio of commercial and industrial projects. We are open to candidates at Estimator Levels III, IV, and V, with final leveling determined based on experience, technical expertise, and leadership capabilities.

Position Summary

The Integrated Controls Estimator plays a critical role in the success of our projects by developing accurate, competitive, and profitable estimates for building automation and HVAC controls systems. Depending on experience level, this individual may serve as a lead estimator, senior technical authority, or enterprise-level subject matter expert responsible for guiding estimating strategy, mentoring team members, and influencing business decisions on complex projects.

This position partners closely with sales, engineering, project management, contractors, consultants, and suppliers to deliver high-quality estimates while identifying risk, validating scope, and protecting project profitability.

What You'll Do

• Develop complete cost estimates for Building Automation Systems (BAS), HVAC controls, and related control system projects
• Review plans, specifications, drawings, sequences of operation, and bid documents
• Perform quantity takeoffs and labor calculations
• Identify scope gaps, constructability concerns, and project risks
• Evaluate vendor, subcontractor, and supplier pricing
• Develop value engineering alternatives and pricing options
• Support bid strategy discussions and pricing recommendations
• Participate in estimate reviews, bid evaluations, and project turnover meetings
• Monitor labor assumptions, market pricing trends, and vendor costs to ensure competitive and accurate estimates

Technical Collaboration

• Collaborate with engineering teams to validate system architecture, control strategies, integration requirements, and project scope
• Coordinate with project management teams during awarded project handoffs
• Ensure estimating assumptions, budgets, exclusions, and deliverables are clearly communicated
• Participate in internal scope reviews to improve estimate quality and consistency
• Support pre-bid walkthroughs, contractor meetings, and post-bid reviews

Industry & Market Expertise

• Maintain current knowledge of:
  • Building Automation Systems (BAS)
  • HVAC Controls
  • DDC Controls
  • BACnet, Modbus, and building communication protocols
  • HVAC equipment and mechanical systems
  • Energy codes and industry standards
  • Control hardware and field devices
  • Build and maintain strong relationships with:
  • Mechanical contractors
  • General contractors
  • Consulting engineers
  • Equipment manufacturers
  • Controls vendors and distributors

Leadership & Continuous Improvement

For more senior levels, responsibilities may include:

• Mentoring and coaching estimators
• Reviewing and approving estimates
• Establishing labor models and estimating standards
• Developing pricing strategies and risk management processes
• Advising leadership on market trends and estimating risk
• Driving estimating process improvements and best practices
• Supporting high-profile, complex, or mission-critical pursuits
• Influencing long-term estimating strategy and governance

What We're Looking For

Experience Levels

Level III

• 5–7+ years of Building Automation, HVAC Controls, Controls Construction, Mechanical Systems, or related estimating experience
• Associate degree or coursework in Construction Management, Engineering, Electrical, or a related technical field preferred; or equivalent experience.
• Ability to independently lead complex estimates
• Experience identifying scope gaps, project risk, and constructability concerns
• Experience mentoring junior estimators

Level IV

• 7–10+ years of advanced Building Automation or HVAC Controls estimating experience
• Associate degree or coursework in Construction Management, Engineering, Electrical, or a related technical field preferred; or equivalent experience.
• Deep technical understanding of BAS architectures, HVAC systems, and controls integration
• Ability to independently manage highly complex projects and estimating strategies
• Experience developing labor models, pricing methodologies, and estimating standards
• Recognized as a technical resource and subject matter expert

Level V

• 10+ years of advanced Building Automation or HVAC Controls estimating experience
• Associate degree or coursework in Construction Management, Engineering, Electrical, or a related technical field preferred; or equivalent experience.
• Enterprise-level technical expertise
• Ability to advise leadership on pricing strategy, market dynamics, and risk management
• Experience solving highly complex or unprecedented estimating challenges
• Proven track record influencing organizational estimating practices and business outcomes

What Sets You Apart

• Strong technical aptitude and business acumen
• Ability to identify risk before it becomes a problem
• Detail-oriented while maintaining a strategic perspective
• Comfortable working independently on complex projects
• Collaborative approach to problem-solving
• Passion for continuous improvement and professional development

Why Basepoint?

Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and that shows up in how we work every day. When you join Basepoint, you’re not just taking a job, you’re helping build something you own

We are Problem-solvers. Innovators. Builders. Collaborators. Technicians. Engineers. Thinkers. Learners. Leaders. We’re passionate about turning complex systems into simple, sustainable solutions that make a real impact.

We believe in teamwork, continuous learning, challenging projects, and celebrating success together. Sound like you? We’re looking for an Integrated Controls Estimator in the Cedar Rapids or Des Moines, Iowa area. 

As we continue to expand, we are seeking an experienced Integrated Controls Estimator to support our growing portfolio of commercial and industrial projects. We are open to candidates at Estimator Levels III, IV, and V, with final leveling determined based on experience, technical expertise, and leadership capabilities.

Position Summary

The Integrated Controls Estimator plays a critical role in the success of our projects by developing accurate, competitive, and profitable estimates for building automation and HVAC controls systems. Depending on experience level, this individual may serve as a lead estimator, senior technical authority, or enterprise-level subject matter expert responsible for guiding estimating strategy, mentoring team members, and influencing business decisions on complex projects.

This position partners closely with sales, engineering, project management, contractors, consultants, and suppliers to deliver high-quality estimates while identifying risk, validating scope, and protecting project profitability.

What You'll Do

• Develop complete cost estimates for Building Automation Systems (BAS), HVAC controls, and related control system projects
• Review plans, specifications, drawings, sequences of operation, and bid documents
• Perform quantity takeoffs and labor calculations
• Identify scope gaps, constructability concerns, and project risks
• Evaluate vendor, subcontractor, and supplier pricing
• Develop value engineering alternatives and pricing options
• Support bid strategy discussions and pricing recommendations
• Participate in estimate reviews, bid evaluations, and project turnover meetings
• Monitor labor assumptions, market pricing trends, and vendor costs to ensure competitive and accurate estimates

Technical Collaboration

• Collaborate with engineering teams to validate system architecture, control strategies, integration requirements, and project scope
• Coordinate with project management teams during awarded project handoffs
• Ensure estimating assumptions, budgets, exclusions, and deliverables are clearly communicated
• Participate in internal scope reviews to improve estimate quality and consistency
• Support pre-bid walkthroughs, contractor meetings, and post-bid reviews

Industry & Market Expertise

• Maintain current knowledge of:
  • Building Automation Systems (BAS)
  • HVAC Controls
  • DDC Controls
  • BACnet, Modbus, and building communication protocols
  • HVAC equipment and mechanical systems
  • Energy codes and industry standards
  • Control hardware and field devices
  • Build and maintain strong relationships with:
  • Mechanical contractors
  • General contractors
  • Consulting engineers
  • Equipment manufacturers
  • Controls vendors and distributors

Leadership & Continuous Improvement

For more senior levels, responsibilities may include:

• Mentoring and coaching estimators
• Reviewing and approving estimates
• Establishing labor models and estimating standards
• Developing pricing strategies and risk management processes
• Advising leadership on market trends and estimating risk
• Driving estimating process improvements and best practices
• Supporting high-profile, complex, or mission-critical pursuits
• Influencing long-term estimating strategy and governance

What We're Looking For

Experience Levels

Level III

• 5–7+ years of Building Automation, HVAC Controls, Controls Construction, Mechanical Systems, or related estimating experience
• Associate degree or coursework in Construction Management, Engineering, Electrical, or a related technical field preferred; or equivalent experience.
• Ability to independently lead complex estimates
• Experience identifying scope gaps, project risk, and constructability concerns
• Experience mentoring junior estimators

Level IV

• 7–10+ years of advanced Building Automation or HVAC Controls estimating experience
• Associate degree or coursework in Construction Management, Engineering, Electrical, or a related technical field preferred; or equivalent experience.
• Deep technical understanding of BAS architectures, HVAC systems, and controls integration
• Ability to independently manage highly complex projects and estimating strategies
• Experience developing labor models, pricing methodologies, and estimating standards
• Recognized as a technical resource and subject matter expert

Level V

• 10+ years of advanced Building Automation or HVAC Controls estimating experience
• Associate degree or coursework in Construction Management, Engineering, Electrical, or a related technical field preferred; or equivalent experience.
• Enterprise-level technical expertise
• Ability to advise leadership on pricing strategy, market dynamics, and risk management
• Experience solving highly complex or unprecedented estimating challenges
• Proven track record influencing organizational estimating practices and business outcomes

What Sets You Apart

• Strong technical aptitude and business acumen
• Ability to identify risk before it becomes a problem
• Detail-oriented while maintaining a strategic perspective
• Comfortable working independently on complex projects
• Collaborative approach to problem-solving
• Passion for continuous improvement and professional development

Why Basepoint?

Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and that shows up in how we work every day. When you join Basepoint, you’re not just taking a job, you’re helping build something you own

We are Problem-solvers. Innovators. Builders. Collaborators. Technicians. Engineers. Thinkers. Learners. Leaders. We’re passionate about turning complex systems into simple, sustainable solutions that make a real impact.

We believe in teamwork, continuous learning, challenging projects, and celebrating success together. Sound like you? We’re looking for HVAC Programmer to spearhead business development efforts, manage long-term client relationships, and contribute to our continued growth in the Des Moines, Iowa area. 

Job Summary

The HVAC Programmer is responsible for translating project requirements into functional and efficient control code for HVAC and building automation systems. This role focuses on programming, commissioning, troubleshooting, and maintaining Direct Digital Control (DDC) systems to ensure reliable system operation, energy efficiency, and compliance with design specifications. The position requires close collaboration with Project Managers and technical teams to support successful project delivery and long-term system performance.

Responsibilities

• Collaborate with Project Managers to understand project scope, schedules, and technical requirements.
• Program and commission DDC controllers for HVAC and building automation systems.
• Write, test, debug, and modify control logic and software to meet system design and performance requirements.
• Troubleshoot and resolve software and hardware issues associated with HVAC control systems.
• Perform preventative maintenance and system optimization using engineering specifications and software tools.
• Conduct peer code reviews to ensure adherence to company standards and industry best practices.
• Integrate third-party devices and software components into building automation systems.
• Document control sequences, code logic, system configurations, and development processes.
• Support system startup, commissioning, and post-installation troubleshooting as required.
• Maintain awareness of industry trends, emerging technologies, and best practices related to HVAC controls and automation.

Essential Key Performance Indicators (KPI)

• Timely completion of programming and commissioning activities in alignment with project schedules.
•  Successful system operation meeting performance, efficiency, and design specifications.
• Accuracy, consistency, and maintainability of control code and system documentation.
•  Effectiveness in diagnosing and resolving software and hardware issues.
• Compliance with internal programming standards and industry best practices.
•  Reduction in post-commissioning issues, rework, and system downtime.

Requirements

• Bachelor’s Degree, Associate Degree, Vocational/Technical Certificate, or equivalent combination of education and relevant HVAC programming experience required.
• Demonstrated experience programming HVAC control systems, including writing, testing, and debugging code.
• Working knowledge of HVAC control systems, DDC controllers, and building automation platforms.
• Proven ability to troubleshoot software and hardware issues in HVAC systems.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency with Microsoft 365 applications and general computer systems.
• Effective written and verbal communication skills.

 Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to access mechanical rooms, rooftops, and equipment areas, including climbing stairs or ladders.
• Valid driver’s license with the ability to travel to project sites as required.
• Ability to lift and carry equipment or materials weighing up to 20 pounds on an occasional basis.
•  Ability to work in environments with varying temperatures, noise levels, and confined spaces.
•  Manual dexterity and visual acuity sufficient for computer-based programming and hands-on system work.

Why Basepoint Building Automations:

Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and that shows up in how we work every day. When you join Basepoint, you’re not just taking a job, you’re helping build something you own.

At Basepoint Building Automations, we’re driven by innovation, collaboration, and the belief that technology should make buildings — and the people in them — perform at their best.

We are Problem-solvers. Innovators. Builders. Collaborators. Technicians. Engineers. Thinkers. Learners. Leaders. We’re passionate about turning complex systems into simple, sustainable solutions that make a real impact.

We’re looking for a skilled tradesperson to join our team as an Automatic Doors Technician. This is an opportunity for someone who is ready to bring their expertise, problem-solving skills, and energy to help us engineer what’s next—one building at a time.

Job Overview:

The Doors Technician is responsible for the installation, service, repair, and preventative maintenance of commercial pedestrian doors, automatic entrances, and related hardware. This role exists to ensure entrances operate safely, reliably, and in compliance with applicable standards while providing excellent service to customers.

What we have to offer:

• Employee-owned company with opportunities to build your career and invest in your future.
• Competitive pay and benefits package (health, dental, vision, retirement).
• Fully equipped company vehicle, tools and cellphone provided.
• Paid on-the-job training.
• Paid hotel and per diem for occasional overnight travel.
• Company paid AAADMS certification.

What we are looking for:

• High school degree or equivalent required.
• Trade school or relevant trade experience is necessary.
• Strong mechanical aptitude and ability to work with hand and power tools.
• Ability to read and interpret diagrams, and installation specifications.
• Enjoy working with customers and communicating clearly and professionally to provide great service.
• Valid driver’s license and proof of auto insurance required.

As a service technician, you will:

• Install, service, repair, and maintain commercial pedestrian doors, automatic doors, frames, and hardware
• Perform planned and preventative maintenance to ensure proper operation.
• Conduct routine safety inspections and confirm compliance with national safety standards.
• Diagnose mechanical issues and perform adjustments, repairs, or replacements as needed.
• Read and interpret door schedules, installation instructions, and diagrams.
• Operate hand tools, power tools, lifts, and other equipment safely and effectively.
• Follow all safety procedures, job site rules, and company policies.
• Perform other duties as assigned.

Qualifications

• High school degree or equivalent required.
• Trade school or relevant trade experience is necessary.
• Strong mechanical aptitude and ability to work with hand and power tools.
• Ability to read and interpret diagrams, and installation specifications.
• Enjoy working with customers and communicating clearly and professionally to provide great service.
• Valid driver’s license and proof of auto insurance required.
• Ability to travel between job sites, with some overnights and on-call some weekends.
• Pass a Background Check and Drug Screen.
• Valid driver’s license.

Physical Requirements

• Ability to travel between job sites, including occasional overnight travel and on-call weekend work.
• Frequently lift, carry, push, and pull doors, frames, glass, and equipment weighing up to 100 pounds (with assistance as required).
• Regularly bend, stoop, squat, kneel, crouch, and reach overhead during installation and service activities.
• Climb ladders, stairs, lifts, and scaffolding to install or service doors and hardware.
• Stand and walk for prolonged periods throughout the workday.
• Perform repetitive motions and sustain physical effort using hand and power tools.
• Work indoors and outdoors in varying weather conditions.
• Safely work at heights and around moving mechanical components.
• Visual and manual dexterity sufficient to align components, read measurements, and ensure precise installation.

Why Basepoint Building Automations:

Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work. As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and that shows up in how we work every day. When you join Basepoint, you’re not just taking a job, you’re helping build something you own.

We're growing and looking for a Senior Building Automation Engineer who enjoys solving complex technical challenges, designing innovative control solutions, and collaborating with talented engineers, programmers, technicians, and project managers. If you're passionate about HVAC controls, building automation, and seeing your designs come to life in the field, we'd love to talk with you. 

Why Join Basepoint? 

• Work on challenging commercial and industrial building automation projects 
• Influence the design and performance of cutting-edge HVAC and building systems 
• Collaborate with a highly skilled team that values innovation, technical excellence, and continuous improvement 
• Join a growing company where your ideas and expertise make a direct impact 
• Opportunity for professional growth, leadership, and increased technical responsibility 
• Supportive culture that values teamwork, learning, and celebrating success 

What You'll Do 

Design and Engineering (60%) 

You'll be responsible for designing high-performance building automation solutions that integrate HVAC, lighting, and other building systems into seamless, reliable control platforms. 

• Developing control system designs from construction documents, specifications, and project requirements 
• Designing and integrating DDC controllers, sensors, actuators, relays, and control devices 
• Evaluating system requirements and resolving design challenges between equipment capabilities and project specifications 
• Collaborating with Project Managers and Sales teams to deliver practical, cost-effective solutions 
• Contributing to engineering standards and continuous improvement initiatives 

Documentation and Project Support (30%) 

• Prepare HVAC controls submittals and engineering documentation 
• Create points lists, network risers, control panel layouts, wiring diagrams, and controller details 
• Coordinate project deliverables and respond to technical requests 
• Support project turnover and handoff activities 
• Maintain accurate project records that support commissioning and long-term serviceability 

Field Collaboration and Industry Engagement (10%) 

• Visit project sites to validate designs and support troubleshooting efforts 
• Partner with technicians and programmers to improve design quality and constructability 
• Stay current with emerging BAS technologies, HVAC systems, and industry best practices 
• Participate in problem-solving efforts that drive successful project outcomes 

What We're Looking For 

• Bachelor’s degree in electrical engineering, mechanical engineering, controls engineering, or equivalent experience 
• Experience designing and implementing building automation solutions and HVAC control systems preferred
• Experience with BACnet, Modbus, and other building automation communication protocols 
• Ability to read and interpret mechanical and electrical drawings and specifications 
• Proficiency with CAD, Visio, or similar design software 
• Excellent communication and collaboration skills 
• Valid driver's license and ability to travel to project sites as needed 

Preferred Experience 

• Building Automation Systems (BAS) 
• HVAC Controls Engineering 
• Niagara, Tridium, Distech, Alerton, Schneider Electric, Johnson Controls, Siemens, Honeywell, or similar platforms 
• Mechanical system integration 
• Commissioning and field support 

If you're looking for a role where you can apply your technical expertise, work on meaningful projects, and help shape the future of intelligent buildings, we'd love to connect. 

Why Basepoint Building Automations: Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and  

We're growing and looking for a Senior Building Automation Engineer who enjoys solving complex technical challenges, designing innovative control solutions, and collaborating with talented engineers, programmers, technicians, and project managers. If you're passionate about HVAC controls, building automation, and seeing your designs come to life in the field, we'd love to talk with you. 

Why Join Basepoint? 

• Work on challenging commercial and industrial building automation projects 
• Influence the design and performance of cutting-edge HVAC and building systems 
• Collaborate with a highly skilled team that values innovation, technical excellence, and continuous improvement 
• Join a growing company where your ideas and expertise make a direct impact 
• Opportunity for professional growth, leadership, and increased technical responsibility 
• Supportive culture that values teamwork, learning, and celebrating success 

What You'll Do 

Design and Engineering (60%) 

You'll be responsible for designing high-performance building automation solutions that integrate HVAC, lighting, and other building systems into seamless, reliable control platforms. 

• Developing control system designs from construction documents, specifications, and project requirements 
• Designing and integrating DDC controllers, sensors, actuators, relays, and control devices 
• Evaluating system requirements and resolving design challenges between equipment capabilities and project specifications 
• Collaborating with Project Managers and Sales teams to deliver practical, cost-effective solutions 
• Contributing to engineering standards and continuous improvement initiatives 

Documentation and Project Support (30%) 

• Prepare HVAC controls submittals and engineering documentation 
• Create points lists, network risers, control panel layouts, wiring diagrams, and controller details 
• Coordinate project deliverables and respond to technical requests 
• Support project turnover and handoff activities 
• Maintain accurate project records that support commissioning and long-term serviceability 

Field Collaboration and Industry Engagement (10%) 

• Visit project sites to validate designs and support troubleshooting efforts 
• Partner with technicians and programmers to improve design quality and constructability 
• Stay current with emerging BAS technologies, HVAC systems, and industry best practices 
• Participate in problem-solving efforts that drive successful project outcomes 

What We're Looking For 

• Bachelor’s degree in electrical engineering, mechanical engineering, controls engineering, or equivalent experience 
• Experience designing and implementing building automation solutions and HVAC control systems preferred
• Experience with BACnet, Modbus, and other building automation communication protocols 
• Ability to read and interpret mechanical and electrical drawings and specifications 
• Proficiency with CAD, Visio, or similar design software 
• Excellent communication and collaboration skills 
• Valid driver's license and ability to travel to project sites as needed 

Preferred Experience 

• Building Automation Systems (BAS) 
• HVAC Controls Engineering 
• Niagara, Tridium, Distech, Alerton, Schneider Electric, Johnson Controls, Siemens, Honeywell, or similar platforms 
• Mechanical system integration 
• Commissioning and field support 

If you're looking for a role where you can apply your technical expertise, work on meaningful projects, and help shape the future of intelligent buildings, we'd love to connect. 

Why Basepoint Building Automations: Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and  

We're growing and looking for a Director of Customer Care, Controls. The Director of Customer Care, Controls is responsible for the post-installation customer experience, ensuring that ongoing contractual commitments are consistently met or exceeded. This role drives customer satisfaction, fosters long-term relationships, and supports a scalable, high-performing service operations model.

What you will do:

• Develop and lead a high-performing Customer Care organization that delivers a responsive, knowledgeable, and consistent customer experience while promoting a culture of accountability, collaboration, and continuous improvement.
• Establish and execute a scalable service operations strategy by leveraging technology platforms, remote monitoring, predictive maintenance, analytics, and connected building solutions to improve operational efficiency and customer outcomes.
• Provide strategic leadership for Service Management and Customer Service functions for integrated controls and electric security solutions.
• Ensure all service level agreements (SLAs) and contractual commitments are consistently achieved, including response times, resolution times, quality of service, customer satisfaction, and compliance with established performance standards.
• Drive customer retention by strengthening post-installation relationships, ensuring exceptional service delivery, and positioning Customer Care as a trusted advisor throughout the customer lifecycle.
• Lead preventive maintenance agreement renewals and recurring service initiatives to maximize customer retention, increase recurring revenue, and identify opportunities to expand service offerings within existing accounts.
• Partner with Sales, Operations, Project Management, and Executive Leadership to ensure seamless project turnover, proactive customer communication, and successful long-term account management.
• Develop key performance indicators (KPIs), service metrics, and reporting dashboards to measure operational performance, customer satisfaction, technician productivity, contract profitability, and overall business effectiveness.
• Coach, mentor, and develop Service Managers and Customer Care team members by establishing performance expectations, succession planning, leadership development, and career advancement opportunities.
• Foster strong partnerships with customers, manufacturers, and strategic vendors to improve service capabilities, technology adoption, and overall customer value.
• Promote a culture of safety, quality, regulatory compliance, and continuous process improvement across all Customer Care operations.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in business administration, operations management, or a related field, or an equivalent mix of education and relevant experience required
• Seven or more years of progressive experience in customer care and/or service operations role
• Five or more years leadership experience in customer care and/or service operations or related field
• Proven track record of managing multi-location service operations
• Strong background in P&L management
• Experience in direct management of managers and indirect oversight of large teams preferred
• Knowledge of safety regulations and compliance requirements in service industries
• Experience with service management software and financial reporting systems a plus
• Excellent communication and interpersonal skills for interacting with all organizational levels
• Data analysis skills for performance monitoring and decision-making
• Results-oriented with strong accountability and ownership mindset
• Excellent organizational and time management skills
• Ability to work under pressure and handle multiple priorities

Physical Requirements

• Valid driver's license and ability to operate a motor vehicle for business travel
• Ability to travel regularly between multiple service locations
• Capability to walk through various work environments including offices, warehouses, and field location
• Capability to lift and carry materials up to 25 pounds occasionally
• Ability to work in various environmental conditions including outdoor settings when visiting job sites
• Capability to communicate effectively in person, by phone, and through digital platforms

Why Basepoint Building Automations: Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and